Delivery
We currently offer free hand delivery within 6 miles of central London. Every piece is wrapped with care and delivered by hand, and we will be in touch after you order to arrange a convenient time.
For delivery further afield in the UK or internationally, please contact us at info@siddeleyceramics.com and we will be happy to help.
Damaged in transit
If your piece arrives damaged, please email us as soon as possible, ideally within 48 hours of delivery, with photographs of the item and its packaging, and we will arrange a replacement or full refund. This does not affect your statutory rights.
Returns
If you change your mind, you may cancel your order within 14 days of receiving it. Please tell us by email, then return the piece within a further 14 days. Please pack it carefully, in its original packaging where possible. Within our delivery area we can arrange to collect it; otherwise please return it to Randle Siddeley Limited, Trafalgar House, Juniper Drive, London, SW18 1GY.
Return postage is your responsibility unless the item is faulty or damaged. As each piece is fragile, we recommend a tracked and insured service.
We will refund you, including the original standard delivery charge, within 14 days of receiving the return, or of you providing evidence that you have sent it back, if earlier. Full details are in our Refund Policy.